AA Video PlayerSupport
Email support@carvideoplayer.com. We usually reply within 1–2 business days. Please include your iPhone model, iOS version and what you were trying to do.
Getting started
How do I add a playlist?
Open Live TV and tap +. Paste an M3U or M3U8 link, or choose Xtream Codes and enter the server address, username and password from your provider. AA Video Player doesn't include any channels; you need your own playlist.
Where are movies and series?
Open your playlist and switch between Live, Movies and Series at the top.
Series are missing from my Xtream playlist.
Open the playlist and tap the refresh button at the top right, or pull the list down. Playlists added with an older version need one refresh to load series.
How do I add my own videos?
Open Videos and import from Files or Photos.
Trial, purchase and license keys
How does the free trial work?
Tap Start 24-hour free trial on first launch. Every feature is available for 24 hours. After that, unlock the app with a one-time purchase. There is no subscription.
How do I use a license key?
Open Settings → License, tap I have a license key and enter or paste the key. A key works on one iPhone at a time.
I got a new iPhone.
If you bought the app, sign in with the same Apple Account and tap Restore Purchases on the license screen. If you use a license key, email us and we'll move it to your new iPhone.
Refunds
Purchases are processed by Apple. Request a refund at reportaproblem.apple.com.
Playback
A channel doesn't play or keeps buffering.
Streams come from your provider's servers, not from us. Many providers allow only one connection at a time, so close the playlist on other devices and try again after a few seconds. If nothing in the playlist plays, the playlist itself may be offline or expired.
Which formats are supported?
Almost all common streams and files, including HLS, MPEG-TS, MP4 and MKV. Content protected with DRM can't be played.
Your data
Where is my data stored, and how do I delete it?
Your playlists, videos, favorites and history stay on your iPhone. Remove them inside the app, or delete the app to remove everything. See the Privacy Policy.